Shipping & Returns

From our Tallinn warehouse to your mat, we keep things simple and fast.

✔ Free EU shipping on every order
✔ 2–4 business days to most EU addresses
✔ FedEx International Connect Plus tracking
✔ 30-day returns (you cover return shipping)

Where we ship

We currently ship to all EU countries from Estonia. (Non-EU destinations aren’t available yet.)

Delivery times & carrier

  • Service: FedEx International Connect Plus
  • Transit time: 2–4 business days within the EU
  • Processing time: Orders leave our warehouse within 1 business day (Mon–Fri)
  • Tracking: You’ll receive a link as soon as your order is collected

Remote areas and islands can take an extra day. During peak periods carriers may experience small delays.

Shipping cost

Always free for EU orders.

VAT & duties

All prices include VAT. EU shipping means no duties or customs fees.

PO boxes

Carriers can’t deliver to PO Boxes—please use a physical address.


30-day returns

Try your mat at home. If it isn’t the perfect match, you can return it within 30 days of delivery.

How to start a return

  1. Email us at hello@covara.eu or use our contact page with your order number.
  2. We’ll send you the return instructions and warehouse address.
  3. Please arrange and pay for the return shipment with your preferred carrier. Pack the mat (roll cork side out, include the strap) and drop it off securely.

Return condition guidelines

  • Light home practice is okay—we want you to feel the grip.
  • Please return the mat clean, dry, and undamaged, with the carrying strap.
  • The base contains natural rubber latex—avoid oils/lotions on the surface.

Refunds & exchanges

  • Refunds go to your original payment method 3–5 business days after we receive and check the return.
  • Return shipping costs aren’t refundable. If we issued the label, we’ll deduct its cost from your refund.
  • Prefer an exchange? Tell us the design you’d like and we’ll arrange it (return shipping applies as above).

Order changes & cancellations

If you need to update your address or cancel, contact us as soon as possible. Once an order has shipped, we’ll help reroute or arrange a return.

Damaged, lost, or wrong item

  • Damaged / wrong item: email photos within 7 days and we’ll replace it.
  • Lost package: if tracking hasn’t moved for several days, reach out and we’ll investigate with the carrier and make it right.

Last updated: August 2025